top of page
RETURNS & EXCHANGES
We want you to love your Mode Ranz gown.
If something isn't quite right, we're here to help.
14-DAY RETURNS
Eligible items may be returned for an exchange or store credit within
14 days of delivery.
EXCHANGE OR
STORE CREDIT
We offer exchange or store credit (in the form of our gift card)
for eligible returns.
No refunds for change of mind.
BEAUTIFULLY
PACKAGED
Items must be returned in their original condition with all tags and packaging.
RETURN CONDITIONS
ELIGIBILITY
Returns must be requested within 14 days of receiving your order.
Items returned outside of this period will not be accepted.
CONDITION
The gown must be unworn, unwashed and in original conditions,
with all tags attached and hygiene stickers intact.
No makeup, fake tan, perfume, deodorant marks or alterations.
PACKAGING
Please return yourgown in the original Mode Ranz packaging
including the garment bag, tissue paper and all tags.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item
is faulty or incorrect.
FINAL SALE ITEMS
Items marked Final Sale are not eligible for return or exchange
unless they are faulty.
FAULTY OR INCORRECT ITEMS
If your item is faulty, damaged or incorrect, please contact us within 14 days of delivery.
Your rights under the Australian Consumer Law are not affected by this policy.
We will gladly arrange a repair, replacement or refund with our Gift Card.
NEED HELP
If you have any questions, the quickest way is to send us a message via our chat box which you will find on the bottom right of your screen.
Our customer care team is here to help.
bottom of page